IT Support Professional

Clear, reliable user support.

I support workplace technology from first setup to final handoff, with experience across endpoint deployment, desk-side support, and user-focused problem solving.

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Why IT support

The part of IT I enjoy most.

I enjoy the investigation behind a technical problem. A user reports a symptom, and I work through the details until the cause becomes clear.

Once I find the solution, I document it carefully. Good documentation means the next person does not have to start from scratch, and a one-time fix can become a repeatable solution.

My experience across enterprise and small-business environments has taught me to stay curious, work methodically, and adjust my approach to the person and situation in front of me.

For me, technical support is a combination of problem-solving, communication, and leaving things better than I found them.

Experience

Hands-on support, from setup to resolution.

01

Tier 2 Desk Side Technical Analyst

Provided desk-side technical support in a 200-person office environment, helping users resolve hardware, software, operating system, and peripheral issues.

  • Configured and deployed complete workstation setups, including laptops, monitors, docking stations, and peripherals.
  • Imaged and configured Windows laptops to meet organizational security and configuration standards.
  • Deployed and diagnosed software installations using SCCM and Microsoft Intune.
  • Managed incidents and service requests in Ivanti Neurons while working within service level agreements.
  • Collaborated with infrastructure and support teams to resolve complex technical issues.
Windows SCCM Microsoft Intune CyberArk Ivanti Neurons

02

IT Consultant

Provided responsive technical support for a small therapy practice, helping maintain reliable hardware, software, and communication systems.

  • Diagnosed application errors, startup failures, and Windows troubleshooting issues.
  • Resolved audio and device connectivity problems involving speakers, microphones, and related equipment.
  • Installed, configured, and updated software while maintaining system stability.
  • Explained technical solutions clearly to users without relying on unnecessary technical language.
Windows Hardware Software Support User Support

Work samples

Practical tools for real support work.

I am building a collection of practical work samples that show how I approach deployment, troubleshooting, and technical documentation.

01

Coming soon

Workstation Deployment Runbook

A repeatable checklist for preparing, configuring, testing, and handing off a Windows workstation to a user.

Documentation

02

Coming soon

Windows Troubleshooting Guide

A practical guide for investigating common startup, application, hardware, and connectivity problems.

Troubleshooting

03

Coming soon

Support Knowledge Base

Clear, user-friendly documentation designed to help people solve common technical issues with confidence.

User Support

Contact

Have a problem to solve?

I am always interested in connecting with people and teams who value thoughtful, dependable technical support.

Contact Me