Clear, reliable user support.

I'm Chris, a Tier 2 Desk Side Technical Analyst who enjoys troubleshooting technical problems, helping people, and creating solutions that last.

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About me

Technical support should feel clear and dependable.

I am an IT support professional who enjoys the full process of solving technical problems: understanding what went wrong, investigating the cause, finding a reliable solution, and documenting it so the same issue can be resolved more easily next time.

In my work as a Tier 2 Desk Side Technical Analyst and IT Consultant, I have supported both a 200-person office environment and a small healthcare practice.

That experience has taught me how to troubleshoot methodically, communicate clearly with users, and adapt to the situation in front of me.

I enjoy working with computers, but I enjoy helping people just as much. My goal is to provide support that is accurate, dependable, and easy to understand.

Experience

Support experience built in the real world.

Tier 2 Desk Side Technical Analyst

Provided desk-side technical support in a 200-person office environment, helping users resolve hardware, software, operating system, and peripheral issues.

Configured and deployed complete workstation setups, including laptops, monitors, docking stations, and peripherals.
Imaged and configured Windows laptops to meet organizational security and configuration standards.
Deployed and diagnosed software installations using SCCM and Microsoft Intune.
Managed incidents and service requests in Ivanti Neurons while working within service level agreements.
Collaborated with infrastructure and support teams to resolve complex technical issues.

Windows SCCM Microsoft Intune CyberArk Ivanti Neurons

IT Consultant

Provided responsive technical support for a small therapy practice, helping maintain reliable hardware, software, and communication systems.

Diagnosed application errors, startup failures, and Windows troubleshooting issues.
Resolved audio and device connectivity problems involving speakers, microphones, and related equipment.
Installed, configured, and updated software while maintaining system stability.
Explained technical solutions clearly to users without relying on unnecessary technical language.

Windows Hardware Software Support User Support

Work samples

Practical tools for real support work.

I am building a small collection of practical support resources that demonstrate how I troubleshoot, document, and communicate technical solutions.

Coming soon

Workstation Deployment Runbook

A repeatable checklist for preparing, configuring, testing, and handing off a Windows workstation to a user.

Documentation

Coming soon

Windows Troubleshooting Guide

A practical guide for investigating common startup, application, hardware, and connectivity problems.

Troubleshooting

Coming soon

Support Knowledge Base

Clear, user-friendly documentation designed to help people solve common technical issues with confidence.

User Support

Contact

Let's make something work.

Interested in working together or learning more about my experience? Get in touch and I would be happy to connect.

Contact Me